qquu's Privacy Policy

Introduction & Purpose of This Policy

qquu is a safe and reliable online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains how qquu collects your personal information, how that information is used, who it may be shared with, and what measures are taken to protect your data.

This policy applies to everyone who uses qquu's website and related services. By creating an account or using our services on the platform, you are considered to have given your consent to the terms of this policy. We recommend that you read this policy in full and contact our support team if you have any questions.

qquu believes that transparency and trust are the foundation of a fair gaming environment. We are therefore committed to keeping you fully informed about our data processing practices.

What Information We Collect

qquu collects information from you through various means. The different categories of information collected are described below:

2.1 Information You Provide Directly

When you create an account or use our services on the platform, you directly provide the following information:

• Name, date of birth, and national identity card details (for age verification)
• Email address and phone number
• Account login credentials (username and encrypted password)
• Financial transaction details — such as deposit and withdrawal information via bKash, Nagad, Rocket, Upay, or bank transfer
• Messages or complaints submitted to customer support

2.2 Automatically Collected Information

The following information may be collected automatically while you use our website:

• IP address and device identifier information
• Browser type, operating system, and device model
• User activity logs — such as pages visited, session duration, and gaming history
• Information collected through cookies and similar tracking technologies
• Referral source and user navigation path

2.3 Information Received from Third Parties

In some cases we may receive a limited amount of information from identity verification services or payment processing partners. This information is used solely for the purposes of account verification and fraud prevention.

How We Use Collected Information

qquu uses your information only for specific and lawful purposes. We never use your information in an irrelevant or excessive manner. The information you provide is used for the following purposes:

We also use information to improve service quality, resolve technical issues, and meet legal obligations. We do not use your information for marketing or promotional purposes without your prior consent.

Cookies & Tracking Technologies

qquu uses cookies and similar tracking technologies to keep the website running smoothly. Cookies are small text files stored in your browser that allow us to recognise you on your next visit.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as keeping your login session active, managing security tokens, and saving form data. These cookies cannot be disabled, as the platform will not work properly without them.

4.2 Analytical Cookies

These cookies help us understand how users are using our platform, which pages are visited most, and where there is room for improvement. This data is analysed in aggregate — not to identify any individual.

4.3 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may affect certain website functions.

Data Sharing & Disclosure

qquu does not sell or rent your personal information to third parties. However, in certain circumstances a limited amount of information may be shared with the following parties:

5.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, and management of technical infrastructure. These partners are entitled to receive only the information needed to carry out their specific tasks, and they are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

If disclosure of information is required under any applicable law, court order, or direction from a legitimate authority, qquu will comply with that obligation. Before any such disclosure, we will endeavour to notify you as far as possible, unless legally prohibited from doing so.

5.3 Business Transfers

Should any restructuring, acquisition, or transfer of assets occur in qquu's business operations, user information may form part of that process. In such cases the new party will be required to comply with the terms of this privacy policy.

5.4 Aggregate & Anonymised Data

We may disclose aggregate and anonymised data for statistical analysis and service improvement purposes — data from which no individual can be identified.

Data Retention & Security

6.1 Retention Period

qquu retains your personal information only for as long as is necessary for the purposes described in this policy or to meet legal obligations. Records of financial transactions may be retained for a set period after an account is closed. Once that period has passed, the information is securely deleted.

6.2 Data Security Measures

We follow industry-standard technologies and processes to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Sensitive data (passwords) stored in hashed form — never in plain text
• Financial information stored in encrypted databases
• Access controls — only authorised staff have access to the data they need
• Regular security reviews and vulnerability testing
• Automated monitoring systems to detect suspicious activity

While we are committed to ensuring the highest level of protection, no online service is entirely free of risk. You are therefore also responsible for keeping your account password confidential.

Your Rights & Controls

qquu believes that you should have control over your own information. Your possible rights are set out below:

7.1 Right to Access and Correct Information

You may request to view the personal information we hold about you. If any information is incorrect or incomplete, you can contact our customer support team to have it corrected.

7.2 Request for Data Deletion

In certain circumstances you may request that your information be deleted. However, information related to legal obligations or ongoing transactions may not be possible to delete before a set period has elapsed.

7.3 Opting Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. To do so, notify our support team by email or use the opt-out link in any message you receive.

7.4 Right to Close Your Account

You may request to close your qquu account at any time. After the account is closed, your information will be retained for the legally required period, after which it will be securely deleted.

To exercise any of the above rights, please contact our support team. We generally respond within a reasonable time of receiving a request.

Third-Party Services & Technologies

Third-party game provider technologies are used on the qquu platform to operate its various game categories. Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi follow their own privacy policies. qquu is not responsible for their data processing practices.

We only work with third-party partners who meet minimum data protection standards. For transaction processing, only the information necessary to complete a transaction is shared with bKash, Nagad, Rocket, Upay, or bank transfer service providers.

Protection of Minors

qquu's services are for users aged 21 and over only. We do not intentionally collect any information from minors. Through the age verification process at the time of account creation, we make every effort to prevent minors from participating.

If we become aware that a minor's information has been collected, we will immediately close that account and delete the relevant information.

Changes to the Privacy Policy

qquu may update this privacy policy from time to time. Changes may be made to the policy due to an expansion in the scope of services, legal changes, or technological developments.

For significant changes, we will send a notice to your registered email address or display a notification on the website. If you continue to use qquu's services after any changes, you will be considered to have agreed to the updated policy.

We therefore recommend that you visit this page regularly and stay informed about the latest policy.

International Data Transfers

qquu's servers and some third-party partners may be located outside Bangladesh. Your data may therefore be transferred internationally. For such transfers, we ensure that applicable data protection standards are maintained.

For international data transfers, we ensure the security of data through contractual safeguards, encryption, and access controls.